Returns & Exchange
Returns on sales invoices older than 60 days will not be accepted. We do NOT issue exchanges or replacements. In order to receive a monetary refund you must request it and report your return within 7 days from the day you receive the item. Restocking fee (15% of order amount) applies to all non-damaged returns. Customers are responsible for the applicable shipping charges for non-damaged items returned. For damaged returns, please only ship via USPS Priority Mail if you wish to be given credit for shipping costs. Any other shipping method will NOT be reimbursed. The RMA number is only valid for 2 weeks. If the return is not shipped within this 2 week period, you will NOT be credited
HOW TO RECEIVE RMA# FOR RETURN
If you would like to return damaged items, please send us an e-mail at: customerservice@occasionalfavors.com with your order number in the subject field. One of our customer service representative will contact with you via phone or e-mail. A RMA# will be given. You will NOT be able to return items without a RMA#. Any items returned without a Return Authorization (RMA) Number, a completed RMA Form and a copy of the sales invoice will be discarded. No refund will be applied. Please send returns to:
Occasional Favors
6 Cedar Run H
Sandy Springs GA 30350
Your Information
Occasional Favors guarantees that all the information you supply is securely stored and will not be published in any form. Occasional Favors recognizes the need to protect the information gathered from our customers through our web site from unauthorized access or improper use. To ensure a safe internet environment, the company adheres to a policy that protects the personal/company information of a user from third parties. Any data compiled from Occasional Favors is stored in secure servers. In cases in which personally identifiable information (such as e-mail addresses, telephone numbers, mailing addresses, and fax numbers) is collected, the user always has the option of not receiving any ancillary material.
All sites store user feedback that is confidential. We use this information to improve the content of our sites, gather statistical information, and field questions about our products. We may use data compiled from our web sites in collective or aggregated (statistical) form that does not identify any user specifically. This privacy policy is subject to change, and any changes will be posted on this page. If you have additional questions or comments about the privacy policy of Occasional Favors, please contact us at: info@occasionalfavors